FAQs

1. How can I contact you?

You can reach us via email at voyanviaofficial@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers who prioritize sustainability and eco-friendliness. The shipping origin may vary depending on the specific item ordered.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please ensure the item is in its original condition.

4. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Sale items and gift cards are also non-returnable.

5. How do I start a return?

To initiate a return, please contact us at voyanviaofficial@gmail.com. We will guide you through the return process.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank to post the refund.

7. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item.

8. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at voyanviaofficial@gmail.com so we can evaluate the issue and provide a resolution.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the specific items ordered.

10. What is the European Union cooling-off period?

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging.